FAQs
Can I pick my items/ order from your store?
No, we currently do not have pick up facility. We are fully focused on providing delivery to your door as fast as possible. All orders are shipped from our Sydney warehouse within 24 hours of receiving payment.
Can I arrange a time for the item delivery?
All orders are processed within 24-48 hrs and ship within 1-7 business days. Orders are not shipped or delivered on weekends or holidays.
What if I make a mistake and order the wrong battery?
Please see Return & Refund Policy
What is the warranty returns policy?
Please see Warranty Policy
How do I change quantities or cancel an item in my order?
Please see How to Order
How do I track my order?
You will receive Shipment Confirmation email once your order has shipped containing your tracking number(s).
My product is missing parts.
Please see Return & Refund Policy
How do I return my product?
Please see Return & Refund Policy
I received the wrong product.
Please see Return & Refund Policy
What is your return policy?
Please see Return & Refund Policy
|
Do you ship internationally? International shipping is limited due to Covid-19. What are my payment choices? During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. Please see How to Order. What is the return policy? Please see our Return & Refund Policy |
|
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.